”We procured the services of CSS and TCES in April 2018, the whole process and experience has been positive.
We were initially advised that an implementation of such a service is recommended and envisaged to take a minimum of 5 months. Ceredigion County Council were in such a predicament that this length of time was not an option. This was discussed in length with CSS and unbelievably we managed to implement this service in under 3 weeks. The company used all their resources and man power to aid in this process and made the whole process extremely organised, stress-free and efficient. The process allowed our service to remain functional, maintain service standard and ultimately did not have a negative effect on our service users.
My initial concern when procuring the 'new' system was the training aspect - training for internal staff and the prescribers using the system. Again, CSS made this process extremely easy and stress free. They provided us with enough man power and resources to carry out the training process for all staff in fewer than 6 working days. We could not ask for better!
Implementing this system has allowed our service to finally become 'paper free'. We no longer require the use of paper prescriptions and all delivery staff are able to use their hand held devices effectively and efficiently. This has greatly reduced the amount of admin work required by the office staff and most communication between our service staff and clinicians/prescribers can be done online. As with every new implementation, we have and continue to experience the odd 'hick-up' and glitch. This was envisaged and understandably unavoidable in areas. The customer services team and IT support have been excellent for us and issues are looked at and sorted in a timely manner. They remain in constant communication with us and feedback at every opportunity. Again reducing the amount of stress for staff members and prescribers.
I would highly recommend this service to others and our service has certainly gained from procuring this system. The whole experience has been positive!”
Ywain ap Dylan ICES Manager, Ceredigion County Council (Ceredigion ICES: Ceredigion Independent Living Centre)
Sunderland Care and Support Ltd
”Sunderland Care and Support Ltd engaged with CSS with a view to purchasing a new asset management system for the Community Equipment Store. Once we had made the decision that the system met all of our requirements we were very quickly supported by a strong team to progress to implementation. The CSS team supported us to engage with partners about the transition and set out very clear expectations about what would be required from us and steered a project group to achieve go live of the TCES / Pro-Cloud system. Their experienced project team had a visible presence during the early stages and their support team have been available to help since then to help troubleshoot.
Given that the new system presented such a major shift from our old paper based ways of working, the transition went smoothly and we have received positive feedback from front end and back end users alike. From a management perspective, we now have live and accurate data as well as a clear audit trail of activity. Significant back office efficiencies have been made in terms of freeing up staff time, a reduction in abortive work and also a reduction in paper.
We would undoubtedly recommend TCES / Pro-Cloud to new users and would be more than happy to demonstrate the system to prospective users.”
Gill Lawson, Senior Operations Manager Sunderland Care and Support Ltd
”The Derbyshire contract has used the clinical assessment tool to monitor and shape decision making regards pressure care mattresses. The CSS lead for this project has been instrumental in developing this tool through partnership working with the commissioning team and their equipment lead practitioners. Amendments to the tool have been required, as sometimes there are unexpected consequences, and wording used in questionnaires changed to accomplish the desired results. Recommendations made by the tool have harmonised equipment prescription, and supported junior staff to understand the critical elements of safe prescription. The CSS lead has clinical experience and this has been a great asset in forging a shared understanding of how the project is progressed. We have noted quick turnaround on amendments to the questionnaire, good levels of support on implementation and advice freely shared on lessons learned by other similar projects. What has been particularly impressive regards this project lead for these tools is a flexibility to acknowledge issues arising, but an openness to change and the request of improvement from their software development team.”
Gareth Hughes Lead Practitioner, Derbyshire Council (Integrated Community Equipment Stores:ICES)