Residents Portal

Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking

citizen portal icon

Book a Sales Demo

This form is to request a sales demonstration of the TCES Community solution, if your query is regarding an issue with your current TCES Community contract for example logging in or an existing order please call the Helpdesk on 0800 652 0488 or use the Helpdesk Support link at the bottom of the page.

Ensure vital information is always accessible for your service users

For security purposes, the residents portal access is initially enabled with two-factor authentication. Once logged in, service users and/or carers can track current orders, raise collections, repairs, deliveries and seek advice by chatting with prescribers and depots online. The ability to view product usage instructions along with self-funding information is also available.

Residents Portal screen shot
Residents Portal screen shot

Subject to local authority integration, TCES Community can provide secure APIs that can be embedded into council websites to provide potential service users with the options to complete self-assessments for loan products or for self-purchase. Once completed a service user will be signposted to equipment providers, retailers or prescribers for a further assessment if required.

Benefit from...

A white labelled URL

An easily accessible interface

A clear equipment status overview

Product instructions

Online chat services

A centralised service user portal