“Calderdale has recently purchased a modern warehouse management IT system from Creative Software Solutions (Europe) Limited (CSS) which support the Loan Store services provided to patients/service users, and is run in partnership between the council and the hospital.
After viewing a number of different systems, the CSS system of ‘Pro-Cloud’ and ‘TCES’ were by far superior to other systems and a joint decision was made to purchase this system. Pro-Cloud is the warehouse system and TCES is a catalogue style equipment ordering system. Both work concurrently to ensure the stock management, ordering and delivery services work in unison to provide a smooth service to patients/service user who require equipment and provides clear delivery information to the clinicians ordering equipment.
Working closely with a dedicated Project Lead from CSS (and support team), the implementation was completed successfully and comfortably within a 10 weeks timescale. There was no slippage and in fact the service was delivered a week early. Weekly conference calls were held and all personnel involved in the programme of work were kept fully informed on progress. During this time various IT extracts were taken from our old legacy system and migrated to the new system. Thorough testing was undertaken (both system and user) to ensure the information was in the right format. Over 350 people were trained by a dedicated CSS trainer to use the system in a timely manner which was well received by our clinicians.
We developed a great relationship with CSS and aftercare has been provided by a dedicated CSS Account Manager who has supported Calderdale Loan Store personnel long after the launch. There is also a Helpline for users to contact if they have any technical issues which is manned with system experts.
This system is well worth the investment as the benefits to clinicians and patients/service users are outstanding. The new system has streamlined processes for Calderdale and is making the lives of anyone using the system – from warehouse staff to end users – so much easier.
Since going live with the system, additional modules have been explored to expand the functionality of the system further which is providing more benefits to all system users.”
Project Manager, Calderdale MBC