Delivering IT solutions to facilitate and empower community equipment services
Thinking of moving your community equipment services to the cloud? Read all about our cloud offering and let us help you on your journey!
We have over 20 years of experience in the community equipment software sector and throughout the years our TCES Community solution has helped local authorities/NHS trusts make cost savings throughout their service’s and continues to do so. We work with over 70 healthcare organisations and understand the importance of providing a service that assists with the ever-increasing constraints on the NHS and local authorities, including decreased budgets and limited practitioner time.
TCES Community is an end-to-end Community Equipment Software Solution that offers an intuitive community equipment ordering and a back-end asset management tracking platform, making sure equipment is always sourced, maintained and located within the community correctly.
Million System Transactions
Equipment OrderingAsset & Activity ManagementMobile WorkforceTasks & ServicingRoute Optimisation & LogisticsCitizen PortalManagement ReportingClient Relationship ManagementClinical Assessment ToolkitCost Efficiency ModulesPurchase Order ProcessingWheelchair ServicesSupplier ManagementPeripheral Stores ManagementWorkshop MonitoringReferral Services
Client Relationship Management
Make sure customers receive the communication they deserve
Streamline your wheelchair service through automated online ordering
Manage activities fulfilled by your supply chain with supplier management
Eliminate the loss of equipment across your peripheral stores
Peripheral Stores Management App
Closely manage and control equipment repairs, refurbishments and modifications
“We developed a great relationship with CSS and aftercare has been provided by a dedicated CSS Account Manager who has supported Calderdale Loan Store personnel long after the launch. There is also a Helpline for users to contact if they have any technical issues which is manned with system experts.
This system is well worth the investment as the benefits to clinicians and patients/service users are outstanding. The new system has streamlined processes for Calderdale and is making the lives of anyone using the system – from warehouse staff to end users – so much easier.”
Project Manager, Calderdale MBC
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With the increasing demands on prescribing staff mobile working is essential. TCES Community is fully responsive and can be used on any mobile device, so orders can be placed anytime, anywhere.
TCES Community is integrated with Browsealoud®, offering key usability and accessibility to all. It reduces language barriers and encourages participation from audiences with dyslexia, low literacy or mild visual impairments. This integration has many attributes including language selection, reading tools such as highlighted text options and an audio function.
TCES Community also integrates with the powerful screen reading technology JAWS® whose aim is focused on improving and enhancing the use of computers for those with visual impairments. Offering both visual and audible flexibility JAWS® is multi-lingual, supports Braille displays, and has the capability to process images into speech, allowing users to manage productivity with ease.
Welcome to the last part of the ‘9 Mistakes to Avoid a Failed Community Equipment Ordering Software Implementation’ series. To recap quickly here are the 9 mistakes to jog your memory: Lack of sufficient planning Not getting everyone on board Carrying out excessive customisation No full-time client-side project manager Insufficient…
Welcome back to part two of the ‘9 Mistakes to Avoid a Failed Community Equipment Ordering Software Implementation’ series. If you’re joining us for Part 2 of the series and don’t want to miss out Part 1 is available here. To recap quickly here’s mistakes #1-5 to jog your memory:…
At CSS our employees are our most valuable assets and we thought it was about time we showcased their expertise and told you a bit more about their roles within the business. Stuart Pearson Helpdesk Manager at CSS Specialises in: Keeping our customers happy! As Helpdesk Manager, Stuart…
Implementing a new community equipment ordering and asset management software solution can be a complex, time consuming and expensive task for a service to undertake. With potential delays and costly consequences lurking around every corner project failure can be an unfortunate outcome for many services undertaking such a change if…
A vital stage of implementing a new community equipment ordering and asset management software solution into your service is choosing the right tagging solution that will help you optimise asset tracking and employee productivity. Choosing the correct tagging option the first time won’t only save you money but will also…
Timing is key when it comes to ensuring your community equipment is maintained on time, every time. Over the years your community equipment service has accumulated a vast amount of healthcare equipment. The best way to keep this equipment operating effectively to its full potential and to save your service…
A paperless working environment may be hard to comprehend and it could feel unachievable to eliminate paper entirely. Take the initial step and have a look around…Can you cut back on your paper output? The most evident benefit of reducing your paper outlay is to become an environmentally friendly service,…
The importance of a customer service function when purchasing our community equipment management software solution
Customers are the driving force for your entire business cycle, from start to finish. They’re the most important piece of the puzzle and that is why a customer service function needs to be of the utmost importance when purchasing our community equipment management software solution or any software solution for that…
TCES Community is the complete community equipment software solution that can help your service make the changes needed to manage budgets effectively and assist service users in receiving the equipment needed to keep them independent in their homes. TCES Community is a forward thinking platform that takes all aspects of…
You’ve been entrusted to source a new cost-saving community equipment software solution for your company and you’ve narrowed down your choices but how do you choose the winner? While your extensive internet research has given you great insight into modules available and specific options that may suit your company the…