Citizen Portal

Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking

citizen portal icon

Ensure vital information is always accessible for your service users

For security purposes, citizen portal access is initially enabled with two-factor authentication. Once logged in, service users and/or carers can access current orders, arrange collections, repairs, deliveries and seek advice by chatting with prescribers and depots online. The ability to view product usage instructions along with self-funding information is also available.

Subject to local authority integration, TCES Community can provide secure APIs that can be embedded into council websites to allow potential service users to self-refer and be signposted to equipment providers, retailers or prescribers for further assessment.

citizen portal screenshot on laptop

Benefit from...

Clear order overview

Service user visibility

Online chat services

Product instructions

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    Please check our Privacy Notice For more details on how we process and protect your data.