Software Support

Here at CSS, we are passionate about support with a dedicated team that is always available to answer any query raised about the TCES Community solution, via both telephone and our comprehensive ticketing system.

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Book a Sales Demo

This form is to request a sales demonstration of the TCES Community solution, if your query is regarding an issue with your current TCES Community contract for example logging in or an existing order please call the Helpdesk on 0800 652 0488 or use the Helpdesk Support link at the bottom of the page.

Our helpdesk facility Zendesk is a cloud based customer support services software platform that allows a full auditable ticketing trail, meaning when a ticket is raised customers gain a transparent overview of ticket progress, priority classification and the name of their designated support personnel.

For peace of mind, automations in e-mail form confirm a help ticket has been registered with the helpdesk right through to the successful resolution of the query, keeping the client informed of all comments and updates along the way.

The helpdesk utilises industry standard benchmarking in order to gauge standards set across the industry as a whole. Based on this information the team works towards and strives to exceed specific key performance indicators such as ticket resolution times.

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ISO 9001:2015 Recognised - FM652644

Ensuring our customer service protocol is formally recognised we have been certified in the internationally accredited quality standard ISO 9001:2015. This provides secure evidence of our commitment to offer first class delivery of customer service, from initial contact right through to the implementation and support of all contracts. It underpins our day-to-day processes and ensures we actively embrace our dedicated support promise.

Improving Customer Experiences

Zendesk is the customer ticketing system for dealing with TCES Community technical support queries, with a full auditable ticketing trail in email form for peace of mind for both parties.

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Live Chat Assistance

Offering immediate assistance with a live chat system that appears on TCES Community, so personnel can ask questions about any aspect of the system at any time of the day.