This form is to request a sales demonstration of the TCES Community solution, if your query is regarding an issue with your current TCES Community contract for example logging in or an existing order please call the Helpdesk on 0800 652 0488 or use the Helpdesk Support link at the bottom of the page.
Here at CSS, we are passionate about support with a
dedicated team that is always available to answer any
query raised about the TCES Community solution,
via both telephone and our comprehensive ticketing system.
Our helpdesk facility Zendesk is a cloud based customer support services software platform that allows a full auditable ticketing trail, meaning when a ticket is raised customers gain a transparent overview of ticket progress, priority classification and the name of their designated support personnel.
For peace of mind, automations in e-mail form confirm a help ticket has been registered with the helpdesk right through to the successful resolution of the query, keeping the client informed of all comments and updates along the way.
The helpdesk utilises industry standard benchmarking in order to gauge standards set across the industry as a whole. Based on this information the team works towards and strives to exceed specific key performance indicators such as ticket resolution times.
Ensuring our customer service protocol is formally recognised we have been certified in the internationally accredited quality standard ISO 9001:2015. This provides secure evidence of our commitment to offer first class delivery of customer service, from initial contact right through to the implementation and support of all contracts. It underpins our day-to-day processes and ensures we actively embrace our dedicated support promise.
Zendesk is the customer ticketing system for dealing with TCES Community technical support queries, with a full auditable ticketing trail in email form for peace of mind for both parties.
Offering immediate assistance with a live chat system that appears on TCES Community, so personnel can ask questions about any aspect of the system at any time of the day.
Azure directory AD integration and two-factor authentication can be requested for as part of your TCES Community contract. This integration means that the TCES Community platform links with a service’s active directory, securely validating employees to their email addresses after one single login to the system.
It provides:
Our TCES Community solution can be used with a multitude of different devices, to provide the ultimate in efficiencies for any organisations who sign up.
TCES Community is fully mobile, ensuring in the field on-the-go ordering, messaging and scheduling for prescribers. Whilst out attending to service user’s needs, activities can be arranged and confirmed at the press of a button, giving service users and carers the ability to logon and track orders and delivery times through the dedicated citizen portal.
As soon as an asset is bought into a service it will automatically be assigned with the appropriate test and task schedule. Ad-hoc tests can be generated at any time, for example if an after use test needs to occur.
Through the use of TCES Community’s mobile app, personnel will be able to notify others of important information within moments, resulting in an anytime, anywhere working solution that can be used throughout your business operations.
Make sure nothing is ever missed by using the TCES Community CRM. Manage your service users records and their activity history within moments.
Our enhanced communication platform enables SMS messaging throughout your service. Using SMS messaging ensures response times to vital activities are responded to immediately.
Boost efficiencies with route optimisation software. Routes can be set up in extremely flexible ways; postcode groups can be managed, as well as activity types, speed of response, products, two person tasks and alternative technicians.
Bring a flexible approach to working with an integrated leading telecommunication solution, enabling cloud based voice over IP (VoIP) technology to be used throughout your organisation.
TCES Community incorporates an activity management back end component, where all equipment is tracked and traced via barcoding technology throughout its complete life cycle.
When new assets are acquisitioned into a service our purchasing order processing module controls the buying process and automates the receipt of goods received, ensuring key purchasing information is recorded.
Manage activities fulfilled by your supply chain with supplier management integration along with a downloadable app.
Bring complete control, real-time visibility of your catalogue and ensure your stock levels are managed correctly.
We have a five tier authorisation mechanism configured by contract including:
Track equipment 24/7! All your equipment will be allocated a unique asset ID that enables the item to be scanned and tracked anytime, anywhere.
Don’t compromise on security, TCES Community has the best possible security procedures, especially when it comes to handling data correctly.
Bring complete control, real-time visibility of your catalogue and ensure your stock levels are managed correctly.
Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking.
Improve productivity by using an automated quotation system, ensuring prescribers gain the best quote available for minor adaptations, tissue viability products, non-contract equipment
