Citizen Portal

Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking

Ensure vital information is always accessible for your service users

For security purposes, citizen portal access is initially enabled with two-factor authentication. Once logged in, service users and/or carers can access current orders, arrange collections, repairs, deliveries and seek advice by chatting with prescribers and depots online. The ability to view product usage instructions along with self-funding information is also available.

Subject to local authority integration, TCES Community can provide secure APIs that can be embedded into council websites to allow potential service users to self-refer and be signposted to equipment providers, retailers or prescribers for further assessment.

Benefit from...

Clear order overview

Service user visibility

Online chat services

Product instructions

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Please check our Privacy Notice For more details on how we process and protect your data.