This form is to request a sales demonstration of the TCES Community solution, if your query is regarding an issue with your current TCES Community contract for example logging in or an existing order please call the Helpdesk on 0800 652 0488 or use the Helpdesk Support link at the bottom of the page.
Complying with security procedures is priority here at CSS, especially when it comes to handling data correctly.
This form is to request a sales demonstration of the TCES Community solution, if your query is regarding an issue with your current TCES Community contract for example logging in or an existing order please call the Helpdesk on 0800 652 0488 or use the Helpdesk Support link at the bottom of the page.
Our platforms have been hosted with the market leading provider Rackspace UK Limited for over 8 years, continually achieving zero customer down time ever since. All of our solutions are also included with managed threat detection by alert logic.
CSS are committed to planning and preparing in the event of extended service outages caused by factors beyond our control and to restore service to the widest extent possible in a minimum time frame.
The following general objectives are to ensure limited disruption in the event of an incident or crisis:
We have a SQL Server Always On availability group setup between our main and DR site locations, so that we have real-time replication of data to an off-site location in case of disaster.
With our hosting provider Rackspace all data is held within UK Data Centres in a private environment with specific sensitive fields within the database that are encrypted using AES 256bit encryption. All data also uses the Pseudonymization procedure to protect and replace field with artificial identifiers wherever possible.
Vulnerability tests are taken regularly at CSS to ensure data security with independent tests taking place annually as part of our Cyber Essentials Plus testing. Independent annual penetration testing also takes place with an independent Crest approved auditor.
CSS ensures that all staff are fully trained in data security and training continues throughout their employment on an annual basis. Employees are contractually aware of their responsibilities, the security breach policies and the sanctions if they engage in inappropriate behaviour.
CSS act as data processors and put all necessary systems in place for contracts to manage their data including but not limited to;
Data retention is in line with GDPR guidelines however the Data Commissioner can request changes to this outside of the guideline.
Azure directory AD integration and two-factor authentication can be requested for as part of your TCES Community contract. This integration means that the TCES Community platform links with a service’s active directory, securely validating employees to their email addresses after one single login to the system.
It provides:
Our TCES Community solution can be used with a multitude of different devices, to provide the ultimate in efficiencies for any organisations who sign up.
TCES Community is fully mobile, ensuring in the field on-the-go ordering, messaging and scheduling for prescribers. Whilst out attending to service user’s needs, activities can be arranged and confirmed at the press of a button, giving service users and carers the ability to logon and track orders and delivery times through the dedicated citizen portal.
As soon as an asset is bought into a service it will automatically be assigned with the appropriate test and task schedule. Ad-hoc tests can be generated at any time, for example if an after use test needs to occur.
Through the use of TCES Community’s mobile app, personnel will be able to notify others of important information within moments, resulting in an anytime, anywhere working solution that can be used throughout your business operations.
Make sure nothing is ever missed by using the TCES Community CRM. Manage your service users records and their activity history within moments.
Our enhanced communication platform enables SMS messaging throughout your service. Using SMS messaging ensures response times to vital activities are responded to immediately.
Boost efficiencies with route optimisation software. Routes can be set up in extremely flexible ways; postcode groups can be managed, as well as activity types, speed of response, products, two person tasks and alternative technicians.
Bring a flexible approach to working with an integrated leading telecommunication solution, enabling cloud based voice over IP (VoIP) technology to be used throughout your organisation.
TCES Community incorporates an activity management back end component, where all equipment is tracked and traced via barcoding technology throughout its complete life cycle.
When new assets are acquisitioned into a service our purchasing order processing module controls the buying process and automates the receipt of goods received, ensuring key purchasing information is recorded.
Manage activities fulfilled by your supply chain with supplier management integration along with a downloadable app.
Bring complete control, real-time visibility of your catalogue and ensure your stock levels are managed correctly.
We have a five tier authorisation mechanism configured by contract including:
Track equipment 24/7! All your equipment will be allocated a unique asset ID that enables the item to be scanned and tracked anytime, anywhere.
Don’t compromise on security, TCES Community has the best possible security procedures, especially when it comes to handling data correctly.
Bring complete control, real-time visibility of your catalogue and ensure your stock levels are managed correctly.
Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking.
Improve productivity by using an automated quotation system, ensuring prescribers gain the best quote available for minor adaptations, tissue viability products, non-contract equipment
