Integrated Telephone System

TCES Community integrated with leading telecommunication solutions, enabling cloud based voice over IP (VoIP) technology to be used throughout your organisation.

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Bring a flexible approach to working and give your workforce the freedom to work in the field or from home

On initial discovery your account manager will discuss your call solution requirements to make sure we provide you with the correct telecoms that will work seamlessly with the TCES Community platform. And once a decision has been made we will get to work, making sure the platform is integrated with limited disruption to your business operations.

Investing a VoIP phone solution gives management staff the ability to access and manage call data from their computers, and if required historic calls can be accessed within moments, providing a full audit trail at all times.

A VoIP phone solution can be customised to your organisation and will improve day-to-day telephony operations. Calls will be controlled from user portals, making sure calls are never missed.

hand operating a desktop phone with integration icons in white overlayed on the image to illustrate internet connectivity
staff worker using phone whilst working in front of 2 computer screens

By integrating TCES Community with a telecommunication solution you'll be able to:

  • Keep track of messages via voicemail and email integration
  • Record calls
  • Dial any number by the simple click of a button
  • Manage all your company conference calls and customise welcome messages when calls are arranged
  • Link your mobile and office extension numbers
  • Configure transferred calls by department
  • Enable web calls

Comprehensive Online Portal

With the backend VoIP online portal you can manage all your inbound calls, alterations to extensions and system features at both a business and user level. All this data will result in a suite of reports, with key communication statistics that can be used across your business.

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