Goals, Roles & Responsibilities

goals roles and responsibilities banner

A clear community equipment software implementation program can be split into 3 sections:

  • Goals
  • Roles
  • Responsibilities


When these 3 key points are understood by both the customer and the software provider the end result will be amazing.

First and foremost are your GOALS.

What would you like to achieve?
Do you want to improve your productivity? Would you like to reduce paper-usage?
How quickly would you need to implement a new community equipment ordering system?
4 months? Longer?

Having a general idea of what you would like to achieve gives you a nice starting point rather than wandering around in the dark.

Secondly you need to define the ROLES of your team. This is crucial in getting things done right. Think about an overall project manager as a single, coherent point of contact. Trying to juggle several voices can be overwhelming, a project manager can sort and prioritise your information. Also consider your IT Team and Accounts Team in helping you with the new community equipment software platform. There are plenty of roles to consider, take a look at our A-Team blog for some handy tips in choosing a team.

Lastly RESPONSIBILITIES go hand in hand with the roles you choose. Each person will need to have a clear workload to attend to otherwise wires can get crossed and work duplicated. Clear responsibilities help the implementation run smoothly and can provide a better employee buy-in throughout the project.

Goals, Roles and Responsibilities. Keep things simple and the rest will fall into place.

For more information about our community equipment ordering system and how the implementation process works at CSS please get in touch with our Business Development Team on 0800 652 0488 or email enquiries@csseurope.co.uk.

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